Privacy Policy & Terms

Account

To use WovenDZ you create an account. We then collect:

• Full name and email address
• A password (stored in hashed form by our authentication provider)
• Optional: phone number, wilaya and delivery address

Orders (cash on delivery)

When you place an order we collect the recipient’s name, phone number, address, wilaya and commune, plus the order details (product, size, colour, quantity, price). This information is shared with the seller and the delivery courier to fulfil the order.

Sellers

If you open a store we collect the store name, its logo and images, contact details, delivery fee, products and, where applicable, the subscription payment proofs you upload.

Technical data

For security and fraud prevention we record the IP address associated with an order and basic technical data (device type, app version). We use this to detect fake orders and spam.

We never store bank-card numbers. Online payments are handled by our payment provider (see “Payments”).

• Process and track orders, and provide your order history.
• Display and manage stores and products on the platform.
• Send you notifications about your account, orders and delivery status.
• Handle seller subscriptions and payments.
• Prevent fraud, spam and abuse (velocity checks, IP blocking, CAPTCHA when needed).
• Improve the platform and measure usage in aggregate.

Seller ad tracking: a seller may connect their own Meta (Facebook) Pixel to their store. If they do, events on their store are sent to Meta to measure THEIR own campaigns. This tracking is per-seller and off by default.

Customer orders are cash on delivery (COD) by default: you pay the courier on receipt. No card information is required to order.

Seller subscriptions (and optional prepayments) can be paid online via Chargily, our licensed payment provider. Your card details are entered and processed directly by Chargily; WovenDZ never sees or stores them. You may also pay by bank/CCP transfer by uploading a proof, which an administrator reviews manually.

Payment proofs are stored in a private space accessible only to administrators for verification.

We use browser/device storage for essential functions: keeping you signed in, remembering your language and theme, and holding your cart. These are strictly necessary for the service to work.

WovenDZ does not use its own advertising tracking cookies. If a seller has enabled their Meta Pixel, it may set cookies on their store pages, governed by Meta’s privacy policy.

We do not sell your personal data. We share it only in these cases:

• With the seller you buy from, so they can prepare and track your order.
• With delivery couriers (e.g. COD carriers), who receive the recipient’s name, phone and address to perform delivery.
• With our technical providers: hosting and database (Supabase), push notifications (Firebase Cloud Messaging), and online payments (Chargily).
• With Meta, only for stores whose owner has enabled their own Pixel.
• When required by law, or to protect our rights, safety and those of our users.

Traffic is encrypted in transit (HTTPS). Access to data is restricted by database-level security rules, and payment proofs are kept in a private space. No system is 100% secure, but we take reasonable measures to protect your information.

We keep your data while your account is active and for as long as needed to provide the service, meet legal obligations and resolve disputes. You can request account deletion at any time (see “Contact”).

You can view and correct most of your information directly from your profile. You may also ask us to access, correct or delete your data, and object to certain processing. To exercise these rights, contact us at the address below.

You can turn off push notifications from your device settings at any time.

By using WovenDZ you agree to these terms. You must provide accurate information, keep your password confidential, and are responsible for all activity on your account. You must be at least 16, or the legal age in your region, to create an account.

By placing a cash-on-delivery order, you commit to being available to receive it and to pay the courier. You can cancel an order within a short window after placing it (generally 10 minutes); after that, contact the seller.

Fake orders, harassing sellers and dishonest ratings are prohibited. WovenDZ is a marketplace: the sale contract is between you and the seller, who is responsible for the product and its delivery.

Sellers are responsible for their products, prices, stock and the delivery of their orders. You must:

• Use only clear, high-quality images of your own products.
• Keep product availability up to date to avoid out-of-stock items being ordered.
• Respect ethical and cultural standards: content that violates Islamic rules or shows excessive nudity will be removed.
• Process orders promptly and communicate honestly with buyers.

Inactive stores, or those whose subscription has expired, may be hidden. Diamond sellers who publish custom pages or a white-label storefront remain responsible for the content they post there.

To run a store, sellers subscribe to a monthly plan (Silver, Gold or Diamond). Each plan unlocks a set of features (number of stores and products, workers, statistics, notifications, custom pages, etc.). A subscription is valid for a set period and then expires; the plan’s features stop applying until it is renewed.

Prices and features may change; we will inform sellers of significant changes. Unless stated otherwise or required by law, subscription fees are non-refundable.

You may not use WovenDZ to:

• Sell illegal, counterfeit or unsafe goods.
• Defraud, scam, or place fake orders / send spam.
• Circumvent platform fees or attempt to access others’ data.
• Scrape content or disrupt the service.
• Post hateful, harassing or offensive content.

You keep ownership of the content you post (product images, store text). By posting it, you grant WovenDZ a non-exclusive licence to host and display it to operate the service. The WovenDZ name, logo and interface belong to us.

Advertising space: the banners and promotional slots shown in the app and on the site are managed by WovenDZ. To advertise on WovenDZ, contact our CEO at mustapha.bzg@gmail.com.

WovenDZ is provided “as is”. We are a marketplace connecting buyers and sellers; we are not the seller of the products. We are not responsible for product quality, conformity or delivery, nor for differences between what is ordered and what is received — those matters are the seller’s responsibility. Please rate products fairly to help other buyers.

To the extent permitted by law, WovenDZ shall not be liable for indirect damages arising from use of the platform.

We may suspend or remove an account that violates these terms. These terms are governed by Algerian law. We may update this policy; for significant changes we will notify users, and continued use of the service constitutes acceptance.

For any question, data request, or to delete your account, contact us at mustapha.bzg@gmail.com.